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Case Studies
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Home > Experience > Case Studies
Student Loan Company in Los Angeles, CA
The Client

A student loan company helping to provide the financial means for educational opportunity to students (and their parents) across the nation.

With time, the client's loan processing system fell short of the needs of their growing business.  Manual procedures slowed the process, costing both time and money. The client realized the need for a new system.  The client brought in Integrant’s JustIQ to perform analysis.

Rising to the Challenge The findings of the analysis identified the shortcomings of the current process. Integrant Inc. recommended full automation of the client's loan processing system. Integrant Inc. provided a new website which included a full lead generation and loan processing system.  Within six months, the fully automated system was up and running. 
Performance Delivered The new system accelerated every step of the loan cycle, beginning with applications.  It decreased expenses and increased revenue as they were able to process more loans in less time and with the same number of staff.  The client was so pleased with the new system that they gave Integrant Inc. four out of four stars on their July 2004 quarterly review.

 

Life and Health Insurance Company in Irvine, CA
The Client

A life and health insurance provider specializing in group insurance and employee benefits. 

Although they had always had a successful and productive transactional system, until working with Integrant Inc. the client used a system developed in the 1980’s.  It was used for so long that both personnel and processes had evolved around the system. This created a unique and robust business model that could not work with off-the-shelf systems.

Rising to the Challenge Once the client decided to build a new system, Integrant Inc. determined their core business requirements.  Integrant’s team proposed a four-phase approach to implement the new system and integrate it with the original.  These phases would gradually replace unnecessary manual processes with automation, providing the client with the competitive advantage they wanted over other companies still using manual steps.
Performance Delivered Integrant improved the client’s system by enabling them to provide faster and more complete information processing and transactional control.  This resulted in better management and efficiency in all activities associated with the life of a policy.  It provided greater organizational agility and responsiveness while decreased processing costs.  The new technology also enhanced customer relationships.  Integrant Inc. brought the client a step ahead by taking full advantage of new technologies.

 

Internet Services Company in Encino, CA
The Client

An internet services company providing online marketing solutions for businesses of all size. 

They had a customer relationship management (CRM) system and public website which were developed by their previous IT department.  These systems were written in five different programming languages and did not include any documentation.  When an IT department member left unhappily, the employee sabotaged the entire system beyond repair.  Without a current disaster recovery plan, the company was faced with a potentially business-terminating situation.

Rising to the Challenge After reviewing service history and experience in IT infrastructure and system recovery, the company made the decision to entrust Integrant with restoring their IT operations.  Within two months, a long term, best-practices plan was defined and implemented.  It de-engineered the crippled systems and reinstated them according to business criticality.  The new system restored stability, provided redundancy, and improved the entire IT infrastructure overall.
Performance Delivered Integrant rebuilt the whole system back to operation, allowing the client to continue focusing on their business.  Not only did it restore functionality, it also improved their overall business process.  They became secure and stable, ensuring data integrity, redundancy, and management visibility.  Integrant turned a disastrous situation around into an efficiency-improving system of operations for their client.

 

Holding Company in La Jolla, CA
The Client A diversified holding company with an emphasis in the ownership and operation of real estate properties in the United States.  With planned growth, they were in need of a more expandable server room infrastructure.  Their server at the time could not be scaled with this growth, especially in the area of business applications development.  
Rising to the Challenge Seeing Integrant’s experience, especially with business applications, caught the company’s attention.  They gave Integrant the responsibility of expanding and adapting their current systems.  Integrant moved the accounting system to its own server, following SOX compliancy.  Their servers were upgraded and new installations were added.  The whole environment was rebuilt and enhanced.  This new stabilized infrastructure provided the scalability needed for the company’s growth.
Performance Delivered Along with scalability, the new infrastructure also brought improved efficiency.  It improved quality and delivery of processes while controlling their costs.  It expedited product and service speed to market to improve relationships with their customers and investors.  Integrant helped their client with their plans to expand by providing the systems able to do so.

 
Consumer Credit Management Company in Riverside, CA
The Client A non-profit company that provides families the help and information needed to use credit wisely and climb out of debt.  When the California State Legislature reduced the maximum client fee by 33 percent, the company looked for ways to reduce the costs of their current systems and processes.  When creditors also reduced the fees that they were willing to pay, they were forced into action.  They went with the first thing they found, a packaged software application that did not fit their company and failed drastically.  They next turned to two different custom solution providers, which both failed due to lack of company organization on the providers’ part.  
Rising to the Challenge After three failed attempts at reducing costs by automating processes, they turned to Integrant.  After determining the specifications of what the client needed, Integrant created Debtlogic, a comprehensive credit counseling enterprise solution.  Debtlogic successfully provided the automation and flexibility that the client was looking for.
Performance Delivered By working with Integrant, the client was able to reduce its time and costs in order to continue operations even under the financial constraints put upon them.  Some processes were cut from 5 to 10 minutes each to under a minute.  They were able to handle more clients with the same number of staff.  Most importantly, Debtlogic provided the client with the ability to adapt quickly to market and legislative changes.

 

 


 

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